True Miner Tech provides comprehensive warranty coverage for all our mining hardware products.
Warranty Coverage
All mining hardware purchased from True Miner Tech comes with:
- 180-day manufacturer warranty
- 30-day DOA (Dead On Arrival) protection
- Technical support throughout the warranty period
Our warranty ensures your mining equipment operates according to specifications.
What's Covered
Our warranty covers:
- Manufacturing defects
- Hardware malfunctions
- Performance issues not meeting stated specifications
- Power supply failures
- Control board issues
Warranty Exclusions
The following are not covered under warranty:
- Physical damage from mishandling
- Water or liquid damage
- Unauthorized modifications
- Mining software issues
- Normal wear and tear
- Damage from improper power supply
Warranty Process
To initiate a warranty claim:
- Contact our support team with your order number
- Provide detailed description of the issue
- Submit photos or videos if requested
- Receive RMA (Return Merchandise Authorization) number
- Ship the product back using provided instructions
We aim to process warranty claims within 48 hours of receiving the product.
Return Shipping
For warranty claims:
- Customer pays initial return shipping to our facility
- We cover the cost of shipping repaired/replaced items back to you
- All warranty returns must use tracked shipping methods
- Original packaging should be used when possible